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Mary Dalman
Customer Service Development Manager, London Borough of Croydon
Mary joined Croydon in 1999 from the Nat West Group, where she won the Chief Executive's Award for community work in 1997. She is an active Soroptimist. Since 2001 she has been the Council's Customer Service Development Manager. Mary is the consummate customer service professional, whose drive and enthusiasm really make a difference to both staff and customers. She has developed and implemented many challenging cultural and practical corporate initiatives to improve the customer's experience, and established the Croydon Council Awards recognition scheme. She holds the Institute of Customer Service Professional Innovations Award, is an accredited assessor and coaches others.
Arts
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Local authorities provide crucial support to the Arts
In the studio with Andrew Whyte, Arts Council -
Reputation: Public perception of local government
We find out what councils are doing to improve their reputations -
Economic Regeneration through Strong Partnerships
Hinckley and Bosworth Borough Council -
Summer Fun for our Young People
We visit one of the many activity programmes happening this summer
Whats New
Live Twitter Feed
- Congratulations! RT @LewishamCouncil: Results just in. New Young Mayor of Lewisham is Kieran Lang. Dep Young Mayor is Chezney Speed-Skyers.
- Great model for collaboration at #solacesummit in Edinburgh this week. Read the Communique at http://t.co/pK0iBY13
- Watch how the debate unfolded at this week's Solace Summit 2011 on SolaceTV by WebsEdge_Gov http://t.co/MqSc1Vgz
- I uploaded a YouTube video -- John Ransford: the problem with directly elected mayors http://youtu.be/Od_eZd0amRM?a
